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🟠 Jira's email-to-ticket pipeline forgot how to read Microsoft OAuth credentials, leaving some customers with a pile of unprocessed messages. Now fixed, but affected folks need to re-auth their mail servers like it's their first day on the internet again. (Auto-resolved: no updates in 24h)

⏰ Jun 19, 2026 Fixed (for now) spotted via status_rss

// The official story

Jira : Incoming emails partial outage

// Status page says

Jun 19 , 22:46 UTC Monitoring - Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing. The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions. To re-authorise an incoming Microsoft mail server

πŸ”— Official status page (for the PR-approved version)

https://jira-software.status.atlassian.com/incidents/wz4nsfzcddyv

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🟒 JIRA Sep 01, 2026
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🟒 JIRA Aug 27, 2026
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🟒 JIRA Jul 06, 2026
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